Sabrosito Coffee

Refund & Replacement Policy

Last updated: May 15, 2026

We want every Sabrosito Coffee order to arrive correctly and in good condition. Because coffee is a food product, we generally do not accept returned coffee. If something goes wrong with your order, please contact us so we can review the issue and work toward a fair resolution.

No Coffee Returns

For safety and quality reasons, Sabrosito Coffee does not accept returns of coffee products once they have been shipped or delivered.

Please do not send coffee back to us unless we specifically ask you to do so. Returned coffee cannot be resold.

If there is a problem with your order, contact us first. We will review the issue and help determine the best next step.

Damaged, Incorrect, or Problem Orders

If your order arrives damaged, incorrect, missing items, or otherwise not as expected, please contact us as soon as possible at hello@sabrositocoffee.com .

Please include your order number, a description of the issue, and photos if the package or product was damaged. This helps us review the situation quickly.

When We May Replace an Order

Depending on the situation, Sabrosito Coffee may offer a replacement, refund, store credit, or another reasonable solution.

Examples of issues we may review include:

Wrong item received
Wrong grind or product variation received
Damaged product or package
Missing items from an order
Carrier-related delivery problems
Other order issues reviewed on a case-by-case basis

Customer or Address Errors

Please review your order carefully before submitting it, including product selection, grind type, quantity, and shipping address.

Sabrosito Coffee is not responsible for delays, lost packages, or replacement costs caused by incorrect or incomplete information entered at checkout, including wrong shipping addresses or incorrect product selections.

If you notice an error after placing an order, contact us immediately. Once an order has been processed or fulfilled, we may not be able to modify it.

Carrier Issues

Sometimes shipping issues happen after a package leaves the fulfillment facility. This may include carrier delays, damaged packages, package theft, or tracking that shows delivered even if the customer cannot locate the package.

These situations are reviewed case by case. We may ask for photos, tracking details, delivery information, or other documentation to help determine the best resolution.

Refunds

Refunds are not guaranteed and are reviewed on a case-by-case basis. If a refund is approved, it will usually be issued to the original payment method.

Processing times for approved refunds may vary depending on your bank, card issuer, or payment provider.

Replacement Timing

If a replacement order is approved, we will work to have it processed as quickly as possible. Replacement timing may still depend on roasting, fulfillment, business days, carrier pickup, and delivery schedules.